Support
At Comment Technologies we pride ourselves on the world class service we offer. It is Comment Technologies' goal to be the best service company your business has employed with an unfaltering commitment to delivering a top quality service to you.
Comment Technologies support staff offer personal and proactive support, providing an exceptional level of assistance whilst building and maintaining strong relationships with all our clients. As an organisation we embrace change for excellence and results.
Comment is committed to:
- Being your first point of contact for any queries, problems and issues which you may have regarding any aspects of Comment products and services.
- Managing your expectations to the highest level, communicating clearly and regularly to keep you up to speed with our progress, while always adhering to, and indeed exceeding, our SLA's.
Our Service Level Agreements
Comment understands how important great service is and has a clear set of service agreements so you know exactly what to expect from it.
Comment will send an email within 15 minutes to confirm receipt of an issue -- whether it has been raised via email or phone.
A response will be given within four hours to confirm that the issue has been resolved.
If Comment is unable to resolve an issue or problem within four hours we will notify you as to why, and what we will do next. We shall keep you fully informed until a solution is found.